Return & refund policy

At AZM, we are committed to providing high-quality products and a reliable customer experience.

Returns

For hygiene and safety reasons, opened or used products cannot be returned.

Unopened and unused products may be eligible for return within 14 days of delivery, provided they remain in their original packaging and condition.

Damaged or incorrect orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and include your order details and photos of the product.

Refunds

After we receive and inspect the returned product, we will let you know whether your refund has been approved. Approved refunds are returned to the original payment method.

Non-refundable products

Opened or used products, products whose packaging was damaged by the customer, and products returned after the specified return period are not eligible for a refund.

Return shipping

Return shipping costs may apply unless the reason for the return is a damaged, defective or incorrect product.

Contact us

For return or refund requests, please contact us through our official contact channels with your order number and order details.